Frequently Asqed Questions Section

HOW DO I KNOW WHICH COLOR WILL SHOW ON MY NATURAL EYES?


All photos/videos on our website and social media are meant to be used as a guideline or to give a general impression of how any lens may appear on the eye. The outcome of the lens color will depend solely on each individuals natural eye color. Therefore, the desired outcome or effect of the lens may be achieved but is not guaranteed.




HOW TO INSERT SOFT COLOR CONTACT LENSES


Wash hands and dry them using a lint-free towel Place the contact lens on the tip of your index finger (which should be no wetter than your eye or the contact lens) and tuck your other fingers out of the way Look slightly across your nose in the mirror Drag your bottom eyelid down with your middle finger Place the contact lens on the sclera (white part of the eye) with the bottom edge of the contact lens touching first (the angle the contact lens is placed on your finger is crucial) Press firmly and then release your eyelid Massage the contact lens into place through the lids or blink a couple of times. If you’re having trouble, practice touching the white part of the eye without a contact lens a few times before inserting the lens. If you find that your contact lens is folding over, it means you are blinking before the contact lens has settled, in which case you may want to try holding your top eyelid too. Once your lenses are in place, wipe their case with multi-purpose solution and leave it to air-dry. You should replace the case every three month.




HOW TO REMOVE SOFT COLOR CONTACT LENSES?


Wash hands and dry them using a lint-free towel Pull your lower eyelid down with your middle finger Bend your head forward Place the index finger of the same hand on the contact lens and slide it down onto the exposed sclera (white of the eye) Pinch the contact lens off the eye, without squeezing it too hard, with your thumb and index finger Clean and store the first contact lens before removing the second.




HOW LONG DOES SHIPPING TAKE?


SHIPPING & DELIVERY TIME Domestic Shipping (U.K Shipping): 1st Class - 1-2 Days after dispatch 2nd Class - 2-4 Days after dispatch International Shipping: 10-31 Business Days PROCESSING AND DISPATCHING We know how important your order is, so we aim to fulfill orders as quickly as possible! Orders typically ship the same or next business day. Orders placed Saturday afternoon-Sunday will ship out Monday.




I WANT TO CANCEL/CHANGE MY ORDER


All orders once placed are finalized and products are not able to edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been dispatched. Your order will begin processing once you receive your order confirmation by email, at this point your order cannot be cancelled. Once you have received your items, you may send them back for a refund as long as they are unopened and unused.




Complimentary Lens Case


You will recieve one complimentary lens case per order not per pair. If you wish to order more cases, they are 60p and can be ordered here:
https://www.eyecandycosmetics.co.uk/product-page/contact-lens-case